Ottoman Journeys Privacy Policy

1. Introduction

At Ottoman Journeys (hereinafter referred to as “We,” “Us,” or “The Company”), we are committed to protecting the privacy of our customers and website visitors. As a TURSAB-certified local travel agency registered in Turkey, we promise to adhere to legal regulations (including local data protection laws) and best practices to ensure the security of your personal data. This policy explains what information we collect about you, why we collect it, and how we use and protect that information.

2. Information We Collect

We collect personal information in the following categories:

A. Information Collected During Booking and Purchase:

• Identity Information: Name, Surname, Date of Birth, Nationality, Gender (Required for flight tickets, hotel reservations, and insurance).
• Contact Information: Email address, Phone number, Postal address.
• Payment Information: Credit card details (used only to complete the payment transaction and encrypted via secure payment providers) or other payment details.
• Travel Details: Flight information, special dietary requirements, and health conditions (only to ensure your safety and comfort during the tour).

B. Information Collected During Website Use:

• Device and Browser Information: IP address, geographical location, operating system, browser type.
• Usage Information: Pages visited, time spent on the site, links clicked (collected via Cookies and tracking technologies).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To complete your tour, hotel, flight ticket, and transfer reservations.
• Communication: To notify you of confirmations, updates, or changes regarding your booking.
• Customer Support: To answer your questions, provide assistance, and resolve issues.
• Marketing: (Only with your consent) To send you information about campaigns, new tours, or special offers.
• Improvement: To analyze and enhance the quality of our website and the services we offer.

4. Who We Share Your Information With

We only share your information on a necessary, minimal basis to ensure your reservations are fulfilled smoothly:

• Service Providers: Tour operators, hotels, airlines, and ground transfer companies (essential for service fulfillment).
• Payment Processors: Secure payment gateways (to process transactions).
• Legal Requirements: In cases required by law or upon the request of official authorities.

We will never sell or rent any of your personal information to third parties without your explicit consent.

5. Data Security

We implement technical, administrative, and physical security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. Specifically, payment information is protected with SSL encryption and managed via secure payment processors that adhere to PCI-DSS standards.

6. User Rights

You have the following rights regarding your personal data:

• The right to know whether your data is being processed.
• The right to request access to your data.
• The right to request correction of inaccurate or incomplete data.
• The right to request the erasure or destruction of your data.
• The right to opt-out of marketing communications (email newsletters) at any time.

7. Contact Us

If you have any questions about our privacy policy or your personal data, please contact us at:

Ottoman Journeys (TURSAB Agency)

Rooster Travel

Hobyar Mahallesi Cemal Nadir Sokak Ferah Han No:16 İç Kapı No:76, 34020 Fatih/İstanbul

Email: bookins@ottomanjourneys.com

Phone: +90 530 355 02 38

Policy Last Updated: 28.11.2025